Who it’s for
For businesses whose reputation matters to new customers, and who don’t want to be caught off guard by a negative review or a complaint that spreads.
What’s included
- Social listening: we follow mentions of your brand on every platform
- Alerts for new reviews and mentions
- Professional replies to reviews and complaints
- Help in a crisis: a wave of reviews, a viral complaint or a hacked account
- An overview of how people talk about your brand
How it works
- Set-up We decide which names, products and topics we monitor for you.
- Monitor We keep track of mentions and reviews on every platform.
- Respond We reply professionally, and involve you where needed.
- Report You get a clear picture of how people talk about your brand.
Add-ons
- Review management
- Google Business Profile
- Social media management with community management
- Account recovery
Frequently asked questions
What is social listening?
We follow what is said about your business online, even when you aren’t tagged. That way you can respond before something grows.
What do you do in a crisis?
We map out what is going on, write a response together with you and keep an eye on the reactions until things calm down.
Can I call you if I’m not a client yet?
Yes. You can book crisis support on its own.
How do I know you are there when something goes wrong?
We agree up front how we reach each other, so you don’t have to search when there is a problem.
Curious what this could do for your business?
Book a free 30-minute call. Together we’ll look at where you are now and what the best next step is.